04 · Solutions Engineering & Knowledge Content

Starter kits and playbooks built from what customers actually get stuck on.

The queue tells us which builds fail and which integrations generate tickets. We turn that into accelerators that cut generation cost and articles that deflect the questions you see most.

Built from top ticket drivers
Ten-day acceptance against your brief
Kits, playbooks and help-centre as work product

Measured impact

Fewer attempts. Lower token cost. Higher deflection.

Request a proposal

10 days

Kit acceptance window

85%

First-pass acceptance target

2.1

Median attempts on kit builds (case)

4.2→2.1

Attempts reduction in a quarter

Why this exists

The same fix, every week — never turned into a starting point

Every AI builder has a long tail of builds the model gets almost right. Customers retry, tickets open, tokens burn. The fix is usually the same each time.

Without a team that sees both the tickets and the platform, nobody turns that repeated fix into a reusable starting point.

What we build

What's included

Accelerators and content produced from the queue — not from a content calendar.

Starter kits and accelerators

Reusable application templates built on your platform to a brief you issue (category, use case, features, integrations, data model, acceptance criteria), using only platform capabilities and your conventions. Delivered per kit: the working kit in your environment; the prompt sequences and configuration steps used to generate it; a structured description of components, data model and integration points in your format; test cases demonstrating acceptance criteria; a change log.

Integration playbooks

Verified step-by-step guides for the integrations that generate the most tickets — payments, authentication, databases, CRM, email — maintained per release.

Knowledge base and help centre

Articles, tutorials and troubleshooting guides written from ticket data and ranked by ticket frequency.

Support macros and runbooks

Canned responses, resolution runbooks and decision trees for your internal team.

Tutorial and product video

Screen-recorded walkthroughs and feature explainers.

Localisation

Kits, playbooks and articles in Hindi, Spanish, Portuguese, German and Japanese.

Operating model

How it runs

01Prioritised backlog

You maintain a prioritised backlog of kit briefs and may re-prioritise on 5 business days' notice. A solutions squad of certified engineers builds to the brief.

02Build and acceptance

Acceptance within 10 business days against the criteria; non-conformances remedied within 5; after two remediation cycles a rejected kit carries no fee. No third-party code, assets or content without your written licence approval; everything disclosed in the change log.

03Help-centre cadence

Help-centre content is proposed monthly from the top ticket drivers and written after your approval.

KPIs

Minimum agreed in SOW

Kits delivered per month

85%

First-pass acceptance

Tracked and reported

Median generation attempts on kit-based builds vs. baseline

Tracked and reported

Help-centre deflection on covered topics

Metric	Target
Kits delivered per month	Minimum agreed in SOW
First-pass acceptance	85%
Median generation attempts on kit-based builds vs. baseline	Tracked and reported
Help-centre deflection on covered topics	Tracked and reported

Commercials

Pricing model

Per accepted kit; per playbook plus monthly upkeep; per article or monthly content retainer; per video; per localised asset.

See the full pricing model

Sample deliverable

A kit specification: brief summary, component map, data model, integration points, prompt sequence excerpt, test case list and change log entry.

Median attempts to a working build on the kit-covered categories went from 4.2 to 2.1 in a quarter. That's a token bill we can see.

Head of Product, AI application builder

Kit specificationRedacted

kit_id: KIT-████-032
brief: Marketplace with vendor payouts
components: 12 (auth, catalogue, cart, payouts, admin)
data_model: 7 entities, 3 relations
integrations: stripe_connect, resend, postgres
prompt_sequence: 9 steps, 2 refinement passes
test_cases: 14 (all acceptance criteria covered)
first_pass_acceptance: accepted
change_log: v1.2 — payout webhook retry added

Redacted. Client and customer identifiers removed.

FAQs on solutions engineering

FAQ

You. They are work product and vest on creation.

No commitment either way

Ready to turn ticket patterns into kits?

We'll map a kit backlog and content cadence to your top stuck builds — operating plan in five business days.

Request the operating plan