Starting configurations.
Every package is a set of Statements of Work under one MSA. Start with one, add lines on 15 days' notice.
Comparison
Five starting configurations
| Support Squad | Premium Tier Engine | Most requestedData Flywheel | Follow-the-Sun | Embedded CX Team | |
|---|---|---|---|---|---|
| For | First 1,000 paying customers | Products with a premium support tier | Companies fine-tuning their own models | US, India, EMEA and APAC customer bases | No in-house support or CS function |
| Includes | 1 squad, 1 shift, P1–P4 SLAs, evaluation capture | Squads + premium-tier sales + onboarding + renewals | Support + RLHF records + starter kits + regression suite | Multi-shift, multilingual squads, 24/7 P1 | Fractional head of support + squads + certification design + VoC |
| Commercials | Retainer + per-ticket | + revenue share | + per record / kit / scenario | + per shift | + monthly retainer |
| Go-live | Day 10 | Day 10 | Day 10; data from week 3 | Day 15 | Day 10 |
| Reviews | Weekly, monthly, quarterly | Weekly, monthly, quarterly | Plus monthly calibration | Weekly, monthly, quarterly | Plus leadership cadence |
| Request plan | Request plan | Request plan | Request plan | Request plan |
Guidance
Which one
If you have not sold a premium tier yet, start with Support Squad and add 02 Success when conversion signals exist.
If you train your own models, start with Data Flywheel; the support engagement is the data source.
If you have no support function, Embedded CX Team replaces the hire.
No commitment either way
Request the operating plan
Squads, shifts, SLAs and pricing applied to your numbers, in five business days.